FAQ

All prices exclude VAT and any applicable delivery charges. Payment is accepted via bank transfer/BACS, and payment will be required upon booking.

Order will need to be placed 5 working days ahead of your event, please contact us directly if you need an order sooner.

Our delivery cover most of Greater London, check with the team if your postcode applies. We recommend booking early, especially for major sporting events and holidays.

Our food is hand-delivered between 8am and 5pm from Monday to Friday, unless advised otherwise. Deliveries on Saturday and Sunday will be subject to an additional charge and availability.

We charge on all deliveries; the charges vary by postcode and will be shown on the checkout screen when ordering online.

Our minimum order is 1 Box Set.

We are committed to delivering your order punctually and in good condition. A 3-hour delivery window will be provided to ensure convenience. However, please understand that we cannot be held responsible for delays beyond our control particularly London Traffic. We will take utmost care to deliver to the provided address, but we cannot assume liability for non-delivery due to incorrect details or package theft.

Please be aware that our food is prepared in a professional catering kitchen where allergens such as gluten and nuts may be present. While we take stringent precautions to prevent cross-contamination, we cannot guarantee that our food does not contain traces of allergens. Our food is presented in platters with vegetarian food on separate platters and labelled accordingly, all our menus state the dietary status (veg, Vegan, Gluten free, dairy free) of all our items.

We kindly request that someone is available to receive your delivery, as perishable items cannot be redelivered or left in a safe space.

Orders must be cancelled 3 working days before the delivery date, after this time we reserve the right to charge the customer part or the full amount of the order.

Our menu items are subject to ingredient availability and will be offered while supplies last. Catered By Clink reserves the right to change items, prices, and ingredients at any time. We will make every effort to promptly inform you of any changes.

To purchase alcoholic items, customers must be 18 years of age or older. Please contact us directly if you would like to add alcohol to your order.

To reduce our environmental footprint, please recycle the packaging we provide. Your contribution to minimising waste is greatly appreciated.